In 2016, we upgraded to a new website, meaning our customers had to recreate their old accounts with the same log-in information. Creating a new account with the same log-in information as before will allow you to access your previous orders. If you contact us, we will happily send you an account invitation to help you out with this.
We ship across the world, but at times, we are limited to certain destinations for various reasons. To confirm the availability of shipping to your, input your shipping address in the checkout process. If shipping is available to you, you will see direct quotes with the available shipping methods so that you may choose the option that best fits your needs. Shipping cost and delivery times vary, depending on the shipping method selected at checkout. If you do not see an available option to your address at checkout, you may consider using a private courier or forwarding service like Trans Express, Skybox or Mailboxes Etc. These and other companies will forward by private courier to most countries.
Some brands limit the sales of their products to the USA. We apologize, but we are not able to ship these brands outside of the US, at this time. If you remove any of the above mentioned items from your cart, you should be able to continue your order without any issues. Please contact us if you have any questions about the products in your order.
You can edit your order by logging into your account. Once you locate your order, select edit/cancel to the right side of the order. You can modify your order until it begins processing in our warehouse. We cannot edit orders once they have begun processing in our warehouse for quality assurance purposes and to ensure orders are shipping out as quickly as possible. You are always welcome to call us at (214) 302-0290 for assistance.
You can cancel your order by logging into your account. Once you locate your order, select edit/cancel to the right side of the order. If this option is not available, you will need to call us right away at (214) 302-0290 so that we can assist you. We cannot cancel an order after it begins processing in our warehouse.
We are located in the United States so all of our orders are processed in USD. Please be aware that your bank may charge an international transaction fee. You can contact your bank for more information.
We advise that you pay through PayPal to avoid having your order flagged. First-time orders are commonly flagged by our system. PayPal requires us to ship to the address on the PayPal transaction, so it is important to review this before submitting your order.
A pre-order is a product you order that is not currently in our warehouse but is expected to become available shortly. This option is available on select products. Placing a pre-order secures the product for you when it arrives in our warehouse. Pre-orders ship within 24 hours of the product arriving in our warehouse. The pre-order status is noted on the product page and during the checkout process to help you identify pre-order items. You can also identify your pre-ordered products on your order confirmation email. For assistance with pre-orders, contact us here.
When you order a pre-ordered product shipping outside of the USA, we will ship your order once everything is available. If you are located in the US, we will ship the available items in your order to avoid a delay and will ship the pre-ordered item when it arrives (usually around 2 weeks).
If your package is marked as delivered and you have not received it, please check with your neighbors and the shipping company before contacting us. Sometimes, packages are left with neighbors, or are being held for pickup and marked as delivered. The shipping company can provide specific delivery information including the GPS location of the delivered package. We also ask that you wait an additional day for delivery in the event a package is marked as delivered and not delivered that day. Sometimes a carrier will mark a package as delivered and not deliver it until the next day. If you do not receive your package within 48 hours of your tracking status updating to delivered, please reach out to us so that we can assist you.
We are not responsible for theft at the address you provide us.
If the shipping company confirms the theft of your package, you will need to file a police report as mail theft is a federal crime. We also ask that you contact us once you file the police report. We will need to be contacted within 48 hours of the delivery of your package. We will investigate this for you. A claim may need to be filed, and we may need you to complete information for the claims process.
If the estimated delivery time for your package has passed and you have not received your package, please contact us for assistance. We also advise that you contact the courier as they can offer you more information in regards to delays they may be experiencing. We will make sure that you do receive your package.
Our team takes great care while packaging your item, but sometimes, a product will break or spill during the shipping process. We provide as much protection as possible to avoid this, but it still can happen. If an item has arrived broken or spilled, please notify us within 48 hours of receiving your package so we may assist in replacing the damaged item. We will send you a return label via email and will replace the item as soon as the return tracking indicates the damaged product is on its way back to us. We do not provide refunds on damaged items.
Contact us within 48 hours of receiving your package, and our team will assist in ensuring you receive the correct item.
If you are missing a product from your order, please notify us within 48 hours of receiving your package. Mistakes do sometimes happen, but it is also possible that your product was a pre-ordered item. We will work to resolve this as quickly as possible for you.
If you receive a damaged or melted item, please notify us within 48 hours of receiving your package. Email firstname.lastname@example.org, and we will send a prepaid return label to you. We do not offer refunds on damaged or melted items; we will, however, make sure you receive your product in excellent condition. If you wish to exchange a damaged item for a different color or product, we will issue you a store credit for the product once the return is received. You may use this store credit at any time. Store credits are not redeemable for cash, and you will not receive a refund.
If the postal service returns your package to us because you provided an incorrect address at checkout, your order will be placed back into inventory, and you will receive a gift card minus shipping charges. You will be notified and will need to place your order again with the correct address.
If your package is sent “signature confirmation” or duty fees are required at pick up (outside the USA) and you fail to pick the package up, it will be returned to us. We will put the items back into inventory. We will issue you a gift card minus shipping charges. We apologize, but we cannot offer you a refund. You will be given a gift card that you may use at any time to repurchase your items.
Occasionally, the post office will mark a package as “undeliverable” through no fault of your own. Please contact us as soon as possible so we can work with you towards a solution.
Camera Ready Cosmetics is not responsible for customs requirements or charges added by your country. Most countries charge taxes for purchases outside of the country that exceed a certain amount; these are typically called duty fees. Most countries allow packages of a specified amount duty free, and you can choose to order within that limitation to avoid fees upon delivery. Customs/Duty fees are not included in your order. You will be required to pay these fees at the time of delivery if required by your local government. Choosing not to pay these fees will result in your package being sent back to us in which any additional shipping charges will be removed from the store credit provided to you upon receipt of the returned package.