MultiScreen will be available for MotoGP FP4, MotoGP Q1, MotoGP Q2 and Moto3 race, Moto2 race and MotoGP race. For the other sessions, the regular video player will be available (with one video feed). Please consult our VideoPass section to find out details about the coverage and requirements: http://www.motogp.com/en/videopass_help

Once correctly logged in you will see a Live Video and a Live Timing access on the top of the homepage when there is a live session running. Please check the time schedule on our main page (you can switch to your local time). Live Video will be available for FP, QP, warm ups and races of all categories during GP weekends.

The connection speeds required are as following:

HD one video feed : 8 Mbps HD, multiscreen video feed : 16 Mbps

Please try on the different streaming options available in the live video player settings (at the bottom left).

Try also to select the resolution manually in the video settings instead of staying in auto. If the video freezes in HD, try a lower quality.

Please check that you do not have any firewall or router security that might cause blocks on the video, or have any program open that might be using bandwidth during the live session. Please also make sure that your line is not being relied on by any third parties and that there is no interference being caused by any device on your connection. We suggest you to close any other application on your computer whilst viewing the video and to try to view it with another browser. If it still doesn't work, please use this contact form to contact us.

Yes, the Live Video is compatible with the iPad, iPhone and Android tablet and smartphones through motogp.com Some features such as the video tags are not available on those devices. It will also work on the MotoGP app (available for free for video pass holders) on your tablet. Please note that viewing experience may vary depending on the internet connection, device and/or operating system. If you are experiencing problems viewing certain features on motogp.com on iPhone, iPad or other mobile devices we suggest using a computer/laptop.

On Android, we recommend that you use Dolphin or Chrome browsers.

The minimum requirements are: 

- Intel Core i5 or equivalent AMD processor (*) with a minimum of 4GB of memory 

- A broadband internet connection of 8 Mbps or higher (16 Mbps for MultiScreen) 

- 1920x1080 resolution or higher 

- Latest versions of Firefox, Google Chrome, Safari or Edge

-Android 5 or higher

-iOS 10 or higher

(*) This might vary on your particular system configuration.

• Live and OnDemand coverage of every session of all three classes
• Video Library: more than 43,000 videos from 1992 to the present day

 

A TimingPass is required to be able to access the Full Live Timing. You will be able to purchase it in the TimingPass section.

If you are a TimingPass subscriber, please make sure that you are correctly logged on your account.

We recommend you adjust your software configuration (firewalls, toolbars, antivirus, cookies, security level, anti spyware and anti adware, etc) so that it allows pop-ups, since most of the windows open as such. Please check that your connection does not go through a firewall, if you go through a firewall, make sure the ports numbered 2000 to 2100 are open. 

Our web-based Live Timing is not compatible with the iPad, Iphone and Android devices. You can install the MotoGP Official app in our Apps section to access the Live Timing on those devices.

Once correctly logged in you will see a Live Video and a Live Timing access on the top of the homepage.  Please check the time schedule to see when live sessions are taking place.

If you have a fast enough connection, then it will be due to a configuration on your computer. Please check the minimum requirements. Please check that you do not have any firewall or router security that might cause blocks on the video or have any program open that might be using bandwidth during the live session. Please also make sure that your line is not being relied on by any third parties and that there is no interference being caused by any device on your connection. We suggest you close any other applications on your computer while viewing the video, and to try to view it with another browser. Try to select the resolution manually in the video player. If the video sutters in HD, select a lower quality. If it still doesn't work please use the contact form and fill in the required fields

Make sure you are correctly logged in and that you have a valid video pass.. If you have any firewall or anti pop-up software we suggest you deactivate them. We also recommend you to close any other applications open on your computer while viewing the video. If it still doesn't work please use the contact form and fill in the required fields.

Smart TV, Chromecast and Airplay are not supported. You will be able to view videos on desktop or laptop, and on iOS and Android devices.

You will be able to access the race directly from this link This page is also available in the Video menu on the upper left side of the main page. We recommend you keep it in your bookmarks.

Please make sure that there is no ad blocking extension installed on your browser. If so, please disable it to make sure that the filters and all the website sections work properly.

Yes, you will be able to access the Full races directly in our Videos section, under Spoiler free. Please add the URL to your bookmarks and access the Full races and Full sessions directly on that page.

The minimum requirements are: 

- Intel Core i5 or equivalent AMD processor (*) with a minimum of 4GB of memory 

- A broadband internet connection of 8 Mbps or higher (16 Mbps for MultiScreen) 

- 1920x1080 resolution or higher 

- Latest versions of  Firefox, Google Chrome, Safari or Edge

-Android 5 or higher

-iOS 10 or higher

(*) This might vary on your particular system configuration.

Yes, our videos from 2010 up to the current season are compatible with the iPad, iPhone and Android tablets and smartphones through motogp.com Some features such as the video tags are not available on those devices. It will also work on the MotoGP app (available for free for video pass holders) on your tablet. Please note that viewing experience may vary depending on the internet connection, device and/or operating system. If the user is experiencing problems viewing certain features on motogp.com on iPhone, iPad or other mobile devices we suggest using a computer/laptop.

On Android, we recommend that you use Dolphin or Chrome browsers. Please note that it takes a few seconds for the videos to start.

If the login boxes are red-framed, it means that the login information you are entering is wrong. Go to Forgot Password at the top of the page and write your email address. You will then receive an email helping you reset your password. Adjust your current settings of your e-mail provider such as Spam filters, Safe list, send Spam to Spam folder, etc., so that it accepts mails from and check that there is available mailbox space.

In case you are not able to access the regular contact form on the website, we suggest that you contact us from this link.

If you do not remember your password, you should go to Forgot Password on the upper right side of our main page and write your email address. You will then receive an email helping you reset your password. Adjust the current settings of your e-mail provider such as Spam filters, Safe list, send Spam to Spam folder, etc. so that it accepts mails from and check that there is available mailbox space.

You can access your account on different devices as long as you are connecting from the same IP (internet connection). The access is limited to one IP address simultaneously, according to the video pass purchase policy. The account cannot be shared.

Please click on Register on the upper right side of our home page. You can also Log in using your Facebook account.

You are being notified that we are having problems contacting you by email because some of them are bouncing. If you are seeing this notification, click on "Resend verification email" to re-validate your email address, or update your email address in your profile if the one you are using is no longer valid.

A valid email is required to be able to access your website, receive support and important notifications about your account and/or subscription.

For security purposes and in order to use all of the features of motogp.com or purchase MotoGP VideoPass, you will need to provide a valid e-mail address to ensure we can deliver important messages to you. You won't be able to use your motogp.com account until you validate your account by clicking on the link that appears on the account validation email or in the popup on our website.

You will be able to update your credit card in your profile:

https://secure.motogp.com/en/profile

Scroll down to Payment information, then click on Edit and enter your new credit card details, that will then be stored in your profile.

If your new credit card number is the same, you just need to enter the same number again and submit the change. This will validate the new credit card with the new expiry date.
 

In case of any doubts or questions about the autorenewal payment for your VideoPass, please contact the customer service using the website contact form

https://secure.motogp.com/en/contact/website

 

 

Please visit our Subscribe section where you will find a description of all the packages available for purchase, a video sample that we recommend you test, and the format descriptions. When the payment is successfully made, you will receive a confirmation e-mail with an order code. You will be able to see the package you purchased in your profile.

Our prices are charged in Euros. Your bank will do the currency exchange. You should contact them in order to know the exchange rate they will apply.

You can cancel the autorenewal of your VideoPass in your profile, once logged on your account.

Untick the autorenewal box, click on Accept and validate the change on the window that appears.

When you purchase a MotoGP Full Season VideoPass subscription, you also accept the Terms and Conditions allowing your subscription to be automatically renewed the following season and each subsequent season. You will be notified of this impending charge by email at the email address you provided during sign up. We will also advise you of any price changes at this time as well as any other material changes to the subscription terms. You will then have an opportunity to cancel your subscription if you do not want it renewed for the following season. Please be advised that if you do not affirmatively cancel your subscription by the date provided in our email notice then it will be automatically renewed and the credit card on file will be charged based on the subscription price indicated in the email notification.

You are being notified because your credit card on file is due to expire soon, in order to avoid issues with the next autorenewal payment. 

We recommend that you keep your credit card up to date in your profile.
 

When you purchase a VideoPass subscription, you also accept the Terms and Conditions allowing your subscription to be automatically renewed the following season and each subsequent season. You will be notified of this impending charge by email at the email address you provided during sign up. We will also advise you of any price changes at this time as well as any other material changes to the subscription terms. You will then have an opportunity to cancel your subscription if you do not want it renewed for the following season. Please be advised that if you do not affirmatively cancel your subscription by the date provided in our email notice then it will be automatically renewed and the credit card on file will be charged based on the subscription price indicated in the email notification.

MultiScreen Live Video is available for all the FP3, MotoGP FP4, all the Qualifying sessions and Races. For the other sessions, the regular Live Video player will be available (with one video feed). Please consult the events schedule in the Calendar section and our VideoPass section for further information: http://www.motogp.com/en/videopass_help

You will be able to cancel the autorenewal in your profile on motogp.com. Once logged in to your account, click on your username on the right corner of the page.

Click on Modify Renewal red button and follow the cancellation process. 

Thank you.

Full Features include:

-Live and OnDemand coverage: watch every session of all three categories Live and OnDemand in High-Definition.

-6 Live Feeds: Enjoy the races with 5 additional feeds, 1 helicopter and 4 OnBoard Feeds.

-Exclusive clips: enjoy unseen footage and alternative angles of the track action.

-Interactive Time Line: Instantly jump to key moments of the race, such as overtakes, run-offs, crashes or slow-motion replays, by clicking on time line markers – available for Live Video and for OnDemand sessions.

-Events Feature: Keep track of all the key moments during races and sessions, such as overtakes, run-offs, crashes or slow-motion replays.

-DVR Live Video: DVR (Digital Video Recorder) allows viewers to pause live video and resume playback from the paused location. Viewers can also rewind a live event, play the recorded section, and forward to the back live section.

-From any device: Access MotoGP™ Races with your PC & Mac, iPhone, iPad or Android Devices.

-Ads free Video Section: Enjoy a premium experience without advertising on the Video Section.

-Classics: MotoGP™ Classics brings you an exclusive collection of the most exciting battles in the premier class since 1992.

-Video Library: Enjoy more than 22.000 videos from 1992 to the present day including full races since 2002, interviews, summaries, reports and much more.

*The availability and conditions of the video pass may vary depending on the time of the year and the territory. We recommend you check our Subscribe section, where you will find the video passes currently available for purchase in your country

*Please note that viewing experience may vary depending on the internet connection, device and/or operating system. If the user is experiencing problems viewing certain features on motogp.com on iPhone, iPad or other mobile devices we suggest using a computer/laptop.

The MultiScreen video pass will be valid until November 13, 2017. If your automatic renewal feature is set to auto-renew, your MultiScreen VideoPass will automatically be renewed at the end of this period. Then you will be able to enjoy uninterrupted service and the full Off Season. If you wish to cancel the annual automatic renewal feature you should edit your profile.

Before trying to watch a video, make sure you are logged in. For the best possible experience when viewing motogp.com videos and when using the web-based live timing, please ensure you have the latest version of Adobe Flash Player as well as a recent version of your internet browser.

The minimum requirements are: 

- Intel Core i5 or equivalent AMD processor (*) with a minimum of 4GB of memory 

- An operating system and browser supported by Adobe: http://www.adobe.com/software/flash/about 

- The latest version of Adobe Flash player  

- A broadband internet connection of 8 Mbps or higher (16 Mbps for MultiScreen) 

- 1920x1080 resolution or higher 

- Latest versions of Firefox, Google Chrome or Internet Explorer

-Android 5 or higher

-iOS 9 or higher

(*) This might vary on your particular system configuration.

You can access your account on different devices as long as you are connecting from the same IP (internet connection). The access is limited to one IP address simultaneously, according to the video pass purchase policy. The account cannot be shared.

You can cancel auto-renewal billing for your MotoGP Full Season and Monthly VideoPass at any time before it auto renews. To cancel auto-renewal billing for your Full Season VideoPass subscription, please visit your VideoPass section on your profile once logged in. Set the automatic renewal feature to Disabled and validate the changes by clicking on Accept.

Except where we offer, at our absolute discretion, an applicable VideoPass exchange or refund facility, VideoPasses cannot be refunded after purchase. We shall not be liable to make any refund or pay any compensation. 

The Live commentary is available in English only. The commentary can be switched off on the right side of the video player to listen the Ambient sound only. The daily highlights commentary during the GP weekend may be available in English, French and Spanish. The interviews are usually available in English or in the interviewee native language.

The 2017 videos are available in adaptive bit rate format, both live and on-demand. The bit rates are as follows: 1080p -> 1920x1080px at 5Mbps 720p -> 1280x720px at 2.5 Mbps 540p -> 960x540px at 1.3 Mbps 360p -> 640x360px at 850 Kbps

Except where we offer, at our absolute discretion, an applicable VideoPass exchange or refund facility, VideoPasses cannot be refunded after purchase. We shall not be liable to make any refund or pay any compensation. 

This VideoPass is valid 30 days from the date on which you first subscribe. Following this, payment will automatically be taken every 30 days. If you wish to cancel the recurring monthly payment, you just need to log into your account and edit it by clicking on your email address. Disable the autorenewal feature.

The monthly VideoPass is no longer available for purchase.

You will be able to cancel your monthly video pass after logging into your account and editing your profile. You will find the autorenewal option under My Video pass.

You can access your account on different devices as long as you are connecting from the same IP (internet connection). The access is limited to one IP address simultaneously, according to the video pass purchase policy. The account cannot be shared.

With MotoGP One Event VideoPass you get the same access and feature of MotoGP Full Season VideoPass for the duration of the event. Access begins when purchased and ends Tuesday after the GP weekend at 23:59h GMT. Full Features include:

-Live and OnDemand coverage: watch every session of all three categories Live Online and OnDemand in High-Definition.

-Interactive Time Line: Instantly jump to key moments of the race, such as overtakes, run-offs, crashes or slow-motion replays, by clicking on time line markers – available for Live Video and for OnDemand sessions.

-New Events Feature: Keep track of all the key moments during races and sessions, such as overtakes, run-offs, crashes or slow-motion replays.

-DVR Live Video: DVR (Digital Video Recorder) allows viewers to pause live video and resume playback from the paused location. Viewers can also rewind a live event, play the recorded section, and forward to the back live section.

-From any device: Access MotoGP™ Races with your PC & Mac, iPhone, iPad or Android Devices.*

-Ads free Video Section: Enjoy a premium experience without advertising on the Video Section.

-Classics: MotoGP™ Classics brings you an exclusive collection of the most exciting battles in the premier class since 1992.

-Video Library: Enjoy more than 22.000 videos from 1992 to the present day including full races, interviews, summaries, reports and much more.

Please consult our VideoPass section to find out details about the coverage and requirements: http://www.motogp.com/en/videopass_help

*The availability and conditions of the video pass may vary depending on the time of the year and the territory. We recommend you check our Subscribe section, where you will find the video passes currently available for purchase in your country

*Please note that viewing experience may vary depending on the internet connection, device and/or operating system. If the user is experiencing problems viewing certain features on motogp.com on iPhone, iPad or other mobile devices we suggest using a computer/laptop.

The VideoPass permissions expire at 23:59 GMT on the Tuesday following the Grand Prix. (Please note: For the TT Assen this VideoPass will run from the Monday preceding the Grand Prix to the Monday following it)

Before trying to watch a video, make sure you are logged in. For the best possible experience when viewing motogp.com videos and when using the web-based live timing, please ensure you have the latest version of Adobe Flash Player as well as a recent version of your internet browser

Live Video will be available for Free Practices, Qualifying Practices, warm ups and races of all categories during Grand Prix weekends. Please consult the events schedule in the Calendar & Circuits section

The 2017 videos are available in adaptive bit rate format, both live and on-demand. The bit rates are as follows: 1080p -> 1920x1080px at 5Mbps 720p -> 1280x720px at 2.5 Mbps 540p -> 960x540px at 1.3 Mbps 360p -> 640x360px at 850 Kbps

The minimum requirements are: 

- Intel Core i5 or equivalent AMD processor (*) with a minimum of 4GB of memory 

- An operating system and browser supported by Adobe: http://www.adobe.com/software/flash/about 

- The latest version of Adobe Flash player  

- A broadband internet connection of 8 Mbps or higher (16 Mbps for MultiScreen) 

- 1920x1080 resolution or higher 

- Latest versions of Firefox, Google Chrome or Internet Explorer

-Android 5 or higher

-iOS 9 or higher

(*) This might vary on your particular system configuration.

Except where we offer, at our absolute discretion, an applicable VideoPass exchange or refund facility, VideoPasses cannot be refunded after purchase. We shall not be liable to make any refund or pay any compensation. Where a refund is sought you must bring this to our attention, as soon as possible upon becoming aware of, any circumstance that give you right to it. The refund, if the VideoPass was never successfully used, might equal the selling price of the VideoPass purchased less any commission from the Pay Platform, your bank or any third party. In order to claim your refund, if you have any right to it, please apply in writing to us through the website contact form. The refund shall only be made to the person who purchased the VideoPass and using the same method as was used to purchase the VideoPass.

The live commentary is available in English only. The commentary can be switched off on the right side of the video player to listen to be bikes only. The daily highlights commentary during the GP weekend is available in English, French and Spanish. The interviews are usually available in English or in the interviewee native language.

The updates (news stories & social posts) are displayed in chronological order by default. This is your new MotoGP newsfeed, keeping you up to date with the most recent happenings in the sport. Just click on an update to expand it and get the full story.

You can very easily customise this feed to find the stories you want to read, using the filters on the upper right side of the homepage. You can choose to view updates by Championship (i.e. MotoGP, Moto2 and Moto3), Latest or event (GP or test), or Type (i.e. Social Media, Videos or News).

The icon in the top right corner of every update indicates the type of content it is: it could be a news update, pay-per-view video (blue Videopass logo), free video (video camera icon in red frame), photo (photo camera icon in red frame), or a post from twitter, Facebook or Instagram. Different types may be combined in the same update - for example, a news update might also contain an embedded video, or a selection of photos.

Every single video (over 40,000 in total!) on the MotoGP site can be found in the All videos section. They are displayed in chronological order starting with the latest videos, making this the best place to start if you just want to find the most recent clips. You can use the filters to find and select specific videos.

The Best of videos offers a curated selection of some of our top videos, including the remastered Classics. Just click on the section title to access it.

Past seasons includes all the full sessions and highlights of previous seasons going all the way back to 1992, organised by year then GP. This is the place to go to relive some of MotoGP’s best moments.

The Shows section is an easy way to browse every episode of the ‘Off season show’ and ‘After the Flag’ productions.

The spoiler-free section is ideal if you want to watch full race sessions without accidentally discovering the results beforehand! This page is free of any spoiler of any kind. We recommend that you add it to your bookmarks - that way you can access the page directly during or after GP weekends when you miss the live action.

All of the great content that was previously available in the ‘Fan Zone’ section is now available under ‘More’ in the main menu of the website. This includes the MotoGP League, MotoGP Basics and more.

Please make sure that there is no ad blocking extension installed on your browser. If so, please disable it to make sure that the filters and all the website sections work properly.

 

For any questions related to Ticketing or MotoGP VIP Village Passes, please contact: tickets@motogp.com

Please try the following steps:

*Delete the app and install it again after making sure it's the latest app version available

*Go to Subscribe on the app menu and click on Restore purchase

*Log into your motogp.com account on the app to link your purchase to your account or register if you don't have an account yet

Chromecast and Airplay are currently not supported. Your experience may vary depending on the device used.

The Official MotoGP app is available in English, French, German, Spanish and Italian. Audio commentary and video commentary is available in English.

Yes, the MotoGP app includes Live Video and Full races as long as you are subscribed to VideoPass. 

A VideoPass subscription is required to be able to access video content. If you purchased a VideoPass on motogp.com, you will be able to view videos on the app once logged on your account.

You just need to log into your motogp.com account within the app. This will automatically link your purchase(s) to your account on motogp.com. You will then be able to view videos on motogp.com as well, once logged in.

We recommend that you update the Official MotoGP app  when you receive a notification to do so, because some bugs may be fixed on the next version. The updates are free of charge.

First of all make sure you are entering the correct email address and password. In case you are not able to login, go to Forgot password and reset your password.

No, the Live Experience app and VideoPass app are not available anymore. They are discontinued and replaced by the Official MotoGP app that you can install in our Apps section. This new app includes both Timing and Video access to subscribers.

Yes, as long as you have a valid TimingPass subscription. A TimingPass is required to be able to access full live timing.

If you purchased a TimingPass on motogp.com, you will be able to access Live Timing on the Official MotoGP app once logged on your account.

To modify your e-mail address or personal details, you should log into our website, then click on your username to access your personal options area. Modify the field that needs to be changed and then click on Save to validate to changes. If you do not remember your password, you can go to Forgot Password at the top of the page and write your email address. You will then receive an email helping you to reset your password.

To unsubscribe yourself from our daily Newsletters, you should click on the link that appears in the newsletter itself. Note that there are several newsletters groups. We recommend you unsubscribe from each group or the groups you don't want to receive notifications about in your profile.

Please send an e-mail using this contact form.